Clean Living

Privacy Policy

Effective date: Pending client approval

Clean Living respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you use the Clean Living mobile application, website, and related laundry pickup and delivery services (together, the “Services”).

1. Who is responsible for your information?

Service: Laundry and Dry Cleaning
Legal entity: Fairway Trading Company Private Limited
Business address: Clean Living
Privacy contact: customercare@cleanliving.in
Support contact: customercare@cleanliving.in
Website: cleanliving.in

2. Information we collect

Depending on how you use the Services, we may collect:

• Account and identity: name, mobile number, email address, login credentials or verification information, and account type.
• Service and pickup: pickup and delivery address, branch, preferred date and time slot, item count, service selections, order details, and notes.
• Transactions: order, invoice, payment status, refund, and delivery information. Payment details may be processed by a payment provider and should not be stored by Clean Living unless separately confirmed.
• Communications: support requests, complaints, service details, ratings, feedback, and information you send to us.
• Device and technical: device model, operating system, app version, IP address, identifiers, language, network information, diagnostics, and notification token where required.
• Usage: pages or features used, order actions, notification interactions, and approximate activity timestamps.
• Location: only if the app requests it and you grant permission, for an exact purpose described at the time of collection.

We do not intentionally collect sensitive personal information beyond what is necessary to provide the Services. Please do not submit unnecessary sensitive information through the app, website, or support channels.

3. How we use information

• Create and manage your account and verify identity.
• Arrange laundry pickup, cleaning, processing, and delivery.
• Provide order status, invoices, payment updates, and service notifications.
• Communicate about orders, support requests, and important service changes.
• Process payments, refunds, and fraud or abuse checks.
• Maintain, troubleshoot, secure, and improve the Services.
• Comply with legal obligations and protect users, staff, and Clean Living.

4. Legal bases and consent

Where applicable, we process information because it is necessary to provide the Services or perform a contract, to comply with law, to protect legitimate interests such as security and service improvement, or because you have given consent. Where processing relies on consent, you may withdraw it through available settings or by contacting us.

5. How we share information

We may share only the information needed for the relevant purpose with Clean Living branches and service teams; technology, hosting, database, messaging, notification, customer-support, analytics, and security providers; payment providers and financial institutions; professional advisers, auditors, insurers, or authorities where reasonably necessary; and a successor entity if Clean Living is reorganized, merged, or transferred. We do not share information for third-party advertising unless this policy and the relevant consent or legal basis are updated first.

6. Notifications and communications

If you enable push notifications, we may use a device notification token to send order, pickup, delivery, account, and service updates. You can control notifications through your device settings.

7. Payments

Payment provider details and the providers used by Clean Living must be confirmed by the client before this policy is finalized. We receive the payment result and transaction references needed to reconcile your order.

8. Data retention and account deletion

We retain information only for as long as necessary for the purposes described in this policy, including providing the Services, resolving disputes, maintaining business and financial records, preventing fraud, and complying with legal obligations. After that, we delete, anonymize, or securely archive it according to the approved internal retention schedule.

When a verified account-deletion request is completed, Clean Living will delete or anonymize account information and associated personal data that it is not required to retain. Limited information may be retained for legal compliance, accounting, fraud prevention, security, dispute resolution, or legal claims.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No online service can guarantee absolute security. Do not share your login or verification information with anyone.

10. Your choices and rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information. You may also request information about processing, object to or restrict certain processing, withdraw consent where applicable, or raise a complaint with the relevant data-protection authority. Contact customercare@cleanliving.in for privacy or account-deletion requests. We may need to verify your identity before completing a request.

11. Children

The Services are not directed to children below the minimum age required by applicable law. The client must confirm the final minimum-age statement before publication.

12. International processing

Service-provider processing locations and any cross-border transfer safeguards must be confirmed by the client before this policy is finalized.

13. Changes to this policy

We may update this Privacy Policy when our Services or legal obligations change. We will post the updated version on this page, update the effective date, and provide additional notice where required.

14. Contact us

Questions, requests, or privacy concerns can be sent to: